Don’t Call Us…

Introvert’s view of phones, which sounds exactly right to me.

Speaking of which, after being a Verizon customer for 13 years, straight pone, then DSL, then FiOS for the last 6 or so, I am cancelling today. We have Comcast for internet and we have cell service through Verizon Wireless. The land line exists as a number that bill collectors know, and is archaic and unused. Well, except when I can’t find my cell that I set down somewhere unexpected in the house in which case making it ring is a good locator. Since Verizon effectively refused to eliminate the phone service from our plan, and has gone up and up, the best way to eliminate the unwanted phone service and save money to boot was to invoke the competition.

What Verizon doesn’t seem to grasp yet is that they are now an internet connectivity company, which just happens to generate marginal added revenue/added value for customers in the form of phone and TV service. I suppose it would be easier to grasp that if FiOS or the equivalent were rolled out everywhere they service.

Comcast seems to have arrived at that realization to a greater degree. They are internet, and also they offer TV and phone. Perhaps easier to make the leap, having not started as The Phone Company.

Wireless companies face a similar struggle with recognizing what they are. They are wireless data (internet) services, which happen to be more closely associated with phones than anything, since that is the primary small device through which data services are accessed. Personally, I don’t have a smartphone, but even for me my cell phone is for texting first, calls a distant second. I’d love more capability, but I’d also love to be able to see the screen… oh, and afford it. Which is ultimately what the Comcast switch is about. For a year, we save upwards of $70 a month. We always have to option of switching based on new customer deals – for internet service alone – from Verizon once the initial rate expires, but we’ll see.

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